Cancellation & rescheduling
Cancellation & rescheduling policy
Life happens — here's how we handle it.
24 hours' notice
Reschedule or cancel a session up to 24 hours before your appointment, no charge, no questions.
Inside 24 hours
Sessions cancelled with less than 24 hours' notice are charged in full. Your coach's time is held for you, that's what you're paying for.
No-shows
Missing a session without notice counts as a full session, no refund, no makeup.
Emergencies
Real emergencies happen. Reach out and we'll work with you.
Package sessions
Sessions in a package expire 90 days from your first session. If life gets in the way, tell us, we'd rather extend than lose you.
Refunds
Packages are non-refundable once your first session happens. If you cancel before your first session, you get a full refund, minus any processing fees.
Questions about any of this? Ask us. Ready to start? See packages.